Elevating Voice and Driving Conversion

Strategic Brand-First Web Design in NYC

Crafted is your ultimate partner to get an exceptional web design in New York. With keen attention to detail, we produce beautifully designed websites that meet every scale and budget.

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Beyond Aesthetics

Building Your Most Reliable Conversion Engine

In New York City's competitive digital landscape, your website must be more than a gallery of beautiful visuals—it must be your most reliable conversion engine and brand narrator. At Crafted, we leverage decades of strategic experience to build digital experiences that resonate with the most discerning New Yorkers, transforming passive visitors into committed clients.

Our brand-first approach is rooted in measurable strategy, ensuring every aesthetic choice, content narrative, and user experience flow is rigorously designed to achieve your specific business objectives, whether that's lead generation in Midtown or high-volume e-commerce sales in SoHo.

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Sports Apparel eCommerce

Under Armour
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Elevate Your Sangria

Pavan Liqueur
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Dream, Built it, Drive It

BMW X3
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Showcasing Young New York Musicians

New York Youth Symphony
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Rejuvenating a City

City of New Rochelle
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Making Impact Through Film

Stories for Good
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Playa Vista Central Park

The Brickyard
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Landscape Architect

Melillo + Bauer
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Amazing Things Are Happening Here

New York Presbyterian
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Private Rooftop Venue

9 One Federal Street
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Shift Your Run

Asics
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Luxury Jewelry Brand

Nirav Modi
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A Smart Home Campaign

Direct Energy
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Comprehensive Apple News

AppleInsider
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One World. One Shoe.

Solos
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The Best in Latin Theater

Repertorio Español
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Redefining Success in Education

Success Academies
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Elevated Modern Event Space

R29
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Global Real Estate Website Re-design

Tishman Speyer
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Powering Up a Global Leader

Duracell
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Ticket Distribution & Data Partners

Teamwork Tickets
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Sophisticated Fashion Experience

Works Gallery
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A Connected Community

Ardsley Village
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Netflix for Ties

Freshneck
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Premier office complex in the heart of Boston

125 High Street
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The World’s First Flying Car

Terrafugia
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Baseball Training Facility

Clemente Sports
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Digital Music Composition

MusicFolio
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Flower and Events Company

Anthony Brownie
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Re-imagining a Fashion Icon

IZOD
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Re-imagining Cities Through VR

Bloomberg Philanthropies
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Light & Fit

Dannon Yogurt
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Pay Your Loans Efficiently

Pyle
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Building a Tasteful Brand

Quinta Sanradela Velha
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Partida Ahora!

Partida Tequila
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Suites at 190 LaSalle

The Library
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Audio Workout App

Aaptiv
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NBA League Pass

NBA
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International eCommerce Site

Banana Republic
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Responsive Agency Site and Branding

The & Partnership
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A Brooklyn Chocolatier

The Lost Sense
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The Smartest, Safest Wireless Dog Collar

Halo by Cesar Millan
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Chocolate Banana Milk

Sir Bananas
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Corporate Digital Solutions

New York Times
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Elevating an Iconic Network

AMC Networks
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Music News Platform

Revolt TV
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Women's Advocacy Group

American Women’s Party
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The New Handbag Standard.

Jemma Bag
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A Seamless Workflow

One Paper Lane
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Advancing Pharmacy Services

InScript Rx
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Today Food Club

NBC
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Luxury Home Decor

Michael Aram
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Don Julio Site Design

Don Julio
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Joy is BMW Global Campaign

Joy is BMW
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Activate the Future

BMW ActiveE

The Crafted Methodology

Where Brand Strategy Meets Conversion Funnel

We view web design as the ultimate intersection of creative excellence and funnel architecture. Our proprietary 6-stage process demonstrates operational maturity and E-E-A-T, assuring clients that their investment is guided by a proven, reliable methodology.

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The Web Design Process

Our 6-Stage Strategic Design & Conversion Process

We believe in transparency and collaboration. That's why we keep our clients in the loop throughout the entire web design process. Here's a glimpse into our journey together:

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1. Deep-Dive Strategy & NYC Audience Mapping (Research)

Focus: Detailed stakeholder interviews, competitive landscape analysis, and NYC Local Audience Profiling. We establish measurable Key Performance Indicators (KPIs) and conversion goals before design begins, ensuring the strategy is purpose-built for the target user (e.g., Finance professionals in FiDi, creative directors in DUMBO).

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2. Brand Storytelling & Aesthetic Refinement (Visual Design):

Focus: Creative exploration, mood boards, and visual narratives designed to perfectly reflect the client's unique brand voice and appeal to the high standards of the New York market.

Goal: Define the aesthetic direction and key design elements (typography, color, imagery) that will create a cohesive and engaging user experience.

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3. Conversion Funnel Architecture & UX Design (Wireframing):

Focus: Creating detailed site outlines and flow charts that prioritize seamless user journeys and clear Calls-to-Action (CTAs). The architecture is mobile-responsive and guides users efficiently toward primary conversion goals (e.g., lead forms, consultation bookings).

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4. Content Narrative & Semantic Enrichment

Focus: Developing captivating copy that tells the brand story while strategically embedding semantic keywords and local entities (e.g., borough names, industry-specific terms) to enhance search engine understanding and local relevance.

Goal: Create engaging, human-focused content that demonstrates first-hand expertise and avoids "search engine-first" characteristics, which builds trust and authority.

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5. Robust Development & Technical QA (The Performance Foundation):

Focus: High-quality coding, browser/device testing, server configuration, and CMS integration (e.g., WordPress, Shopify, Webflow).

Goal: Ensure technical stability, fast loading speeds, and superior mobile experience—key factors that keep discerning New York users engaged and signal quality to search engines.

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6. Launch & Post-Launch Conversion Tracking:

Focus: Final quality assurance (QA), HTML validation, and setting up advanced analytics to monitor conversion rates and funnel abandonment.

Goal: Provide ongoing strategic partnership, focusing on iterative improvements based on real-world performance data to maximize client ROI.

Our Strategic Approach

Hyper-Local Strategic Specialization

In today's interconnected economy, successful design demands deep, granular market intelligence. While Crafted builds and elevates brands on a national and international scale, our approach is defined by our ability to succeed in the world’s most demanding markets, starting with New York City.

While Crafted serves national and international clients, we maintain dedicated strategic intelligence within high-value metropolitan markets, starting with New York City. The complex, discerning audiences of NYC demand a level of specificity and strategic depth that generic agencies cannot match.

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Strategic Design Intelligence Across the Nation's Hubs

We move beyond standard web design to execute strategic vision, mapping your brand directly onto the most competitive commercial zones. This regional specialization ensures Crafted’s designs resonate with the specific cultural and commercial dynamics required to dominate the New York market, ensuring our clients capture high-intent traffic and secure local market share without compromising their national presence.

We specialize in design systems that meet the stringent regulatory, aesthetic, and performance demands of these competitive vertical markets.  

Nyc's Highest Value Niches

NYC's Highest-Value Niches

Our commitment to serving sectors concentrated in global economic hubs like NYC demonstrates advanced expertise and allows us to deliver high-ROI solutions.

Our strategic research process leverages granular geographic data to inform design decisions, ensuring your brand connects powerfully in key urban centers.

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  • Manhattan: We understand the high-stakes environment of Midtown and the financial rigor of FiDi. Our designs for Manhattan clients are focused on enterprise stability, sophisticated navigation, and a polished aesthetic that appeals to corporate decision-makers.
  • Brooklyn: For the high-growth creative and tech industries in DUMBO and Williamsburg, we design innovative digital platforms that capture the entrepreneurial spirit while ensuring scalability and technical excellence.
  • Queens (LIC & Astoria): Our strategic focus addresses the unique logistical and industrial needs of commercial growth zones like Long Island City (LIC), applying specialized design thinking to complex business models.

Essential Web Design Elements

The Building Blocks for Online Success

A successful website is more than just a pretty face. It needs a solid foundation built on key elements:

Branding is one of the most crucial aspects of any business, large or small. An effective brand can give you a significant edge in today’s highly competitive market.

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  • Brand Purpose
  • Brand Values
  • Target Audience
  • Brand Positioning
  • Key Differentiators
  • Brand Promise
  • Brand Identity
  • Brand Personality
  • Brand Voice & Messaging
  • Brand Experience

To establish a solid foundation, know your site visitors. Identify each key user, then strategically tailor your communication, content, and next steps to meet their specific needs.

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  • Research Trends
  • Competitor Analysis
  • Marketing Objectives
  • Communication Objectives
  • Consumer Journeys

We prioritize user experience (UX) to ensure your website is easy to navigate, intuitive, and enjoyable to use.

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  • Usability (Ease of Use)
  • User Satisfaction
  • Learnability
  • Efficiency (Time on Task)
  • Accessibility
  • Consistency
  • Conversion Rate (or Task Completion Rate)
  • Reducing Errors/Abandonment
  • Mobile Responsiveness
  • Feedback
  • Engagement
  • Emotional Response

Our talented UI designers create visually appealing interfaces that are both aesthetically pleasing and functional.

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  • Clarity
  • Aesthetics
  • Visual Hierarchy
  • Consistency
  • Responsiveness
  • Feedback/Affordance
  • Intuitive Layout
  • Readability
  • Brand Alignment

From captivating headlines to immersive video content, content is king for your online presence. Give them content that advocates, challenges, and keeps them wanting more.

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  • Increase Brand Awareness
  • Drive Website Traffic (Organic and Referral)
  • Generate Leads/Subscribers
  • Improve Conversion Rates
  • Build Brand Authority and Trust
  • Educate the Audience (Value Provision)
  • Improve Customer Retention/Loyalty
  • Reduce Customer Support Costs
  • Increase Social Engagement
  • Advance Audience through the Buyer’s Journey
  • Improve Search Engine Rankings (SEO)
  • Establish Thought Leadership

Choosing the Right Partner

Don't Settle for Less

At Crafted, we pride ourselves on our experience, expertise, and communication. We're a team of passionate designers and developers who are dedicated to delivering exceptional results.

Your website is an investment in your business. That's why it's crucial to choose a web design company that's the right fit. Here are a few things to consider:

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Experience

Look for a company with a proven track record of success. Check out their portfolio and client testimonials.

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Expertise

Make sure they have the skills and knowledge to meet your specific needs. Do they specialize in e-commerce, CMS development, or a particular industry?

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Communication

Choose a company that's responsive, communicative, and easy to work with. You want a partner who understands your vision and keeps you informed.

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Right-sized

Web design companies come in all shapes and sizes. Make sure you find one that's the right fit for your project and provides the level of attention and resources you need.

Types of Web Design Services

Not One-Size-Fits-All

Just like every business is unique, so are its web design needs. That's why we offer a range of design services tailored to different goals and industries. Need an online store that wows? We've got you covered with e-commerce solutions that are both beautiful and functional. Want a website that you can easily update yourself? No problem. We'll set you up with a powerful content management system (CMS).

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E-commerce Web Design

Sell your products online with a stunning and secure e-commerce store. We integrate seamlessly with platforms like Shopify and WooCommerce. We design and develop custom, full eCommerce solutions catered around you and your business needs, providing you full control of your online inventory and consumer base. We can take on any eCommerce challenge to create a solution that’s effective for both you and your customers.

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Responsive Web Design

Reach your audience on any device. Our responsive designs ensure your website looks flawless on desktops, tablets, and smartphones. We design beautifully simple, engaging, full-screen experiences, all from a mobile-first perspective. Our approach utilizes fluid grid concepts, allowing your content to fluidly adjust to any browser size. You’ll never have to worry about how your site will display on a user’s various devices.

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Landing Page Design

Drive conversions with targeted landing pages designed for specific campaigns and offers. Landing pages are like laser-focused missiles in your marketing arsenal. Unlike a general website, a landing page has one specific goal: get that conversion. Whether it's capturing leads, driving sales, or promoting a specific offer, a well-designed landing page can make all the difference.

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CMS Development Design

Take control of your website's content. We build custom websites on popular platforms like WordPress, Drupal, and Joomla. Our CMS solutions are custom designed and developed to fully integrate into your website, providing you with a simple interface and all the tools to manage your online presence. Our goal is to create a seamless experience that makes your business operate more efficiently and effectively via the right tools.

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Future-Proofing Your Brand

Integrating Emerging Tech into Design

The digital world is constantly evolving, driven by changes in user behavior and algorithmic shifts (AIO). At Crafted, we integrate the latest design science and emerging technology to ensure your website is modern, engaging, and fundamentally future-proof, maintaining its competitive edge long after launch.

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Artificial Intelligence (AI)

We leverage AI in content personalization, conversion path optimization, and real-time user journey analysis to enhance user experience and predict funnel abandonment points. This ensures a tailored experience for high-value clients.

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AI Search Optimization (AI SEO)

We design content structures and page architectures optimized for AI Overviews (AIO) and LLM retrieval. This involves precise semantic entity mapping and structured data implementation to ensure your site is the authoritative answer source for AI engines.

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Voice User Interface (VUI) Optimization

With the rise of conversational search, we design websites and content structures to be highly relevant for spoken, long-tail queries. This involves specific semantic research and clear answer architecture.

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Motion UI & Micro-interactions

We use subtle, intentional animations, and micro-interactions to create a more dynamic and engaging user experience, reinforcing the brand narrative and guiding the user's attention toward key CTAs (Calls-to-Action).

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Dark Dark Mode & Accessibility

We offer optional Dark Mode experiences and ensure full compliance with WCAG accessibility standards. This reduces eye strain, improves readability for a broader audience, and demonstrates a commitment to inclusive design.

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Immersive 3D & Augmented Reality (AR)

Integrating custom 3D models and AR preview capabilities, particularly for e-commerce and real estate clients, to create highly engaging, realistic product and spatial experiences.

What our Clients are Saying

  • I shared the site with our internal brand team and they really loved it. Thanks so much!

    laurie-truitt-nbc– Laurie Truitt, Director, Marketing Strategy, MSNBC & NBC News
  • Always a pleasure to work with Crafted. I have great respect for their creative opinion and I really enjoy growing my business alongside their talented team.

    gaurav-mirchandani-opl-client– Gaurav Mirchandani, CEO of One Paper Lane

The Crafted Approach

Collaboration, Creativity, and Results

At Crafted, we have a team that includes some of the top designers and developers in New York City. Over the years, as assembled an A-team of digital professionals who are masters of their trades. From award-winning UX and UI designers, to celebrated Art Directors and expert Technologists, Crafted works with only the best in the industry. We put a hard focus on quality when it comes to our work.

“As we move further into a fast-paced, more mobile-centric approach to content consumption, we strive to maintain a level of experience and usability that remains interesting and immersive for the users. There’s a fine balance between streamlined content and unique engagement, which we handle very well.”

peter-mendez-experience-director – Peter Mendez, Managing Partner & Creative Director

At Crafted, we want to make our websites stand out from the crowd. We do this by creating a carefully constructed, clean experience in everything we build. We like to take the most complicated products or business models and present them to users in the clearest, simplest way possible.

We believe in a collaborative approach. From the initial consultation to the final launch, we work closely with our clients every step of the way. We listen to your needs, your vision, and your goals. Then, we bring our expertise to the table, offering creative solutions and strategic insights. The result? A website that not only meets but exceeds your expectations.

Hear from Our Clients

  • Crafted's web design process was incredibly smooth and efficient. They kept us informed every step of the way and delivered a website that exceeded our expectations.

    Inscriptrx Sinthu Sinnadurai Headshot 002 800x800– Sinthu Sinnadurai – Vice President, Inscript

FAQs

Frequently Asked Questions on Strategic Web Design

  • How does Crafted’s strategic approach differ from a standard web designer?

    A standard designer focuses on aesthetics; Crafted focuses on conversion architecture and brand voice. Our 6-stage process begins with NYC Audience Mapping to define measurable KPIs and meticulously design the user funnel to achieve superior business outcomes and ROI.

  • What verifiable KPIs should I track to measure my new website's success?

    Beyond vanity metrics like traffic, success is measured by conversion rates (e.g., lead form submissions, purchase completion), funnel abandonment rates, and the quality of qualified leads generated. Our post-launch tracking focuses on these measurable outcomes.

  • What are the three most critical components of a high-converting funnel?
    1. Clear, Singular CTAs (Calls-to-Action) 
    2. Intuitive Mobile-Responsive UX designed for the discerning NYC user 
    3. Captivating Content Narrative that builds trust and directly addresses user intent.
  • What high-value NYC niches does Crafted specialize in?

    We specialize in competitive, high-stakes sectors, including Finance & Legal Services (often concentrated in FiDi/Midtown), Enterprise Healthcare, and Luxury E-commerce & Retail. This focus demonstrates market intelligence and advanced specialization.

  • Why is mobile experience critical for the New York market?

    Mobile performance is crucial for the on-the-go New York audience, who are highly impatient and discerning. Our designs are mobile-first, ensuring seamless user experience and fast loading speeds to retain the 89% of mobile visitors who might otherwise abandon a lagging site.

Proven Excellence

Global Authority and First-Hand Experience

Trust in a design partner is earned through verifiable performance and uncompromising standards. Crafted’s team demonstrates both the global creative excellence required for iconic brand partnerships and the rigorous, first-hand expertise necessary to excel in high-stakes, competitive industries.

Our commitment to strategic design that drives measurable results has been consistently recognized by the world’s most prestigious creative and interactive organizations, signaling unparalleled aesthetic and functional quality. 

Award Winning Creative Excellence

Creative Honors: Our team’s work has secured top honors from AwwwardsThe FWATop Interactive AgenciesCannes LionsD&AD, and The One Show.

We combine creative vision with rigorous, evidence-based practices. Our commitment to high-stakes industries requires operational mastery and deep, specialized market knowledge.

Certifications And High Stakes Industry Mastery
  • Design Rigor: Our strategic design team is Baymard Institute certified in UX and e-commerce usability best practices, ensuring every funnel is optimized based on scientific testing.
  • Industry Depth: We possess extensive experience delivering high-ROI solutions across critical sectors, including: AutomotiveAffluent & LuxuryReal EstatePharmaceuticalApparel and FashionFood and BeverageNon-ProfitsStartups, and Technology.

Our portfolio spans the world’s most recognized enterprises while retaining a deep, active affinity for impacting the New York community and its distinctive brands.

AMC Networks
  • Iconic Global Partnerships: BMW, Duracell, Izod, Banana Republic, NY Times, and AMC.
  • NYC Community & Strategic Impact: We take pride in elevating organizations vital to the New York area, including the NY Youth Symphony, Revolt TV, Repertorio, Success Academies, NY Times, New Rochelle, NY, Westchester County Office of Economic Development, and Ardsley, NY.

Awards

Recognition and Praises

We are proud to be recognized by the industry for our creative work. While these awards are a fantastic honor, they serve mainly as validation that our approach is effective in achieving our core goal: delivering meaningful results and exceptional experiences for our clients and their end-users.

Fwa

6

Awwwards

14

Tia

6

Cannes Lions

2

Dad Dandad Seeklogo

1

The One Show

6

Website Design Talk

Stay up to date on all that is website-design, and what's happening in all of our digital endeavors.

Website Design

Development That Produces Results

Our development team will provide state of the art, cutting edge technology & best practices, that are aimed at addressing all our client’s challenges and business goals.

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Contact Us

Your Partner in Digital Success

Ready to take your online presence to the next level? Crafted is a leading digital marketing agency in New York City, specializing in design, branding, website development, and digital marketing. We're passionate about helping businesses of all sizes achieve their goals through innovative and results-driven digital solutions.

What sets us apart? Our collaborative approach, our commitment to excellence, and our unwavering focus on client satisfaction. We're not just another agency. We're your partner in digital success.

Contact us today for a free consultation.

Let's create something amazing together.

Contact Us
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